Privacy Policy

Last updated on August 15th, 2026
Summary

We hope you read this entire Privacy Policy. However, if you're in a hurry, here is a brief overview of the most important points:

  • We collect your Roblox User ID, your Discord ID (if you provide it to us), and Experience time played data if you turn playtime logging on. We also collect a small amount of technical information so the extension works and so we can fix problems: a random ID for your copy of RoPro, your browser and operating system version, and information about the Roblox game servers you use while RoPro server features are on. If you send us a bug report, it includes your RoPro settings and recent RoPro activity so we can reproduce the problem. Paid subscribers' billing information is collected by our payment partner, Paddle. For information on how Paddle handles your user data please visit: https://paddle.com/privacy/
  • We do not and will not sell your information.
  • We use our own cookies to provide and protect our product. We do not collect any cookies from Roblox.
  • Because Roblox frequently updates its platform, some RoPro features may change or become unavailable over time.
  • You can exercise your GDPR and CCPA rights. For users in jurisdictions where these rules apply (European Union, European Economic Area, or California), please contact us to exercise any of the enumerated rights.
  • If you have any questions or concerns about this policy, you can contact us.

What is the scope of this Privacy Policy?

This Privacy Policy is incorporated into RoPro's Terms of Service and License Agreement, located at https://staging.ropro.io/terms, and applies to the information obtained by us through your use of RoPro's Site, Software, and Services as described in this Policy.

Information collection and use

Information you provide us when you use RoPro

When you utilize our Services, you voluntarily give us certain Personal Data, including:
  • Your Roblox User ID, Discord ID (if you provide it to us), Experience time played data for users with Experience playtime logging features enabled.
  • Your payment information, if you are a paying customer is collected and handled by our payment partner and merchant of record, Paddle. For information on how Paddle handles your payment information please visit: https://paddle.com/privacy/

  • We do not collect or use your Roblox cookies or any other personal information regarding your Roblox account.
  • Other Information we collect

    We collect this information as you use the RoPro service
    • User Content. This consists of text or other content entered by you in connection with your use of RoPro. This includes RoPro Comments, RoPro Trade Board posts, and other RoPro add-ons that require user content to be entered.
    • Extension ID. When you install RoPro, we create a random ID for that copy of the extension. It is not your name and it is not your Roblox account. We use it to apply your subscription, to keep rate limits fair, and to group error reports. It stays the same until you uninstall RoPro.
    • Basic technical information. Your browser and operating system version, and, when something goes wrong, which RoPro feature failed and which type of Roblox page you were on. We use this to find and fix bugs. RoPro does not record your browsing history, and it does not watch pages outside Roblox.
    • Game server information. While RoPro's server features are on, RoPro sends details about the Roblox servers you join, such as the game, the server, its region and its player count. This is what lets RoPro show server locations and filter servers for you. You can turn these features off in RoPro's settings.
    • Bug reports and diagnostics. If you send a bug report, RoPro attaches your RoPro settings and a record of RoPro's recent activity in your browser, so we can reproduce what you saw. You choose when to send a bug report.

    Information collected from other sources

    • We may collect anonymized user data via third-party marketing and analytics tools such as Google Analytics on our website ropro.io. This data is not personalized to you and is solely for the purpose of understanding our user base and growth metrics.

    How does RoPro use my Information?

    • To help us provide and administer our Site, Software, and/or Services, authenticate users for security purposes, provide personalized user features and access, process transactions, conduct research, develop new features, and improve the features, algorithms, and usability of our Site, Software, and/or Services.
    • To communicate with you about your use of our Site, Software, and/or Services, product announcements, and software updates, as well as respond to your requests for assistance, including providing account verification support if you're having difficulty accessing your account.
    • To display User Content associated with your account and make sure it is available to you when you use our Services.
    • To calculate aggregate statistics on the number of unique devices using our Site, Software, and/or Services, and to detect and prevent fraud and misuse of those.
    • To improve our services, when provided publicly. For example, we may use game time data which has been toggled to public for the purpose of improving recommendations.
    • We use error reports and bug reports only to run RoPro and to fix problems. A report covers what you did in RoPro and which RoPro feature failed. It does not include your Roblox password, your payment details, or what you do on sites other than Roblox.

    Does RoPro review User Content?

    • Public user content submitted via RoPro, such as RoPro Comments or RoPro Trade Board posts, is initially automatically reviewed to ensure that it is appropriate, and can be subject to manual review and moderation. Non-public User Content such as RoPro Outfit names are not subject to review, but may be viewed if we believe the Terms of Service have been violated and confirmation is required, if we need to do so to respond to your requests for support, or if we otherwise determine that we have an obligation to review it as described in the Terms of Service.

    Information access and disclosure

    Does RoPro share my Information?

    We only disclose Personal Data to third parties when…

    • …we use service providers who assist us in meeting business operations needs, including hosting, delivering, and improving our Services. We also use service providers for specific services and functions, including email communication, customer support services, and analytics. These service providers may only access, process, or store Personal Data pursuant to our instructions and to perform their duties to us.
    • Examples of this include: Google Analytics (analytics), Zendesk (support), or Paddle (payment processing).
    • …we believe it is necessary to investigate potential violations of the Terms of Service, to enforce those Terms of Service, or to investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats against persons, property, or the systems on which we operate our Site, Software, and/or Services.
    RoPro does not share your Personal Data with third parties for the purpose of enabling them to deliver their advertisements to you.

    Does RoPro sell or rent my Personal Data?

    No, RoPro does not sell or rent your Personal Data.

    Does RoPro use cookies?

    Cookies are small text files stored on your device and used by web browsers to deliver personalized content and remember logins and account settings. RoPro uses cookies to collect usage and analytic data that helps us provide our Site, Software, and/or Services to you, as well as to create unique sessions between you and our Service for the purpose of providing personalized features, managing settings, and managing subscriptions. We do not use cookies for the purposes of advertising our product or any other product to you. We do not use or store third party cookies such as Roblox cookies with the exception of Google Analytics cookies which track anonymized usage of our Site and Service.

    Will RoPro send me emails?

    We do not collect emails from non-paid users. For paid subscribers, from time to time, we may want to contact you with information about product announcements or software updates. You may opt out of such communications at any time by clicking the “unsubscribe” link found within RoPro emails. Our payment partner, Paddle, will also send emails to paid users regarding their subscription status, including recently purchased subscription keys or overdue payment reminders. We will not sell your email address, or spam your email address with product offers.

    Does RoPro ever make any of my Personal Data or User Content public?

    Personal Data or User Content is only made public when it is provided to us for the express purpose of being public. An example of this is when you use the "Link Discord to Profile" feature, or when you post a RoPro Comment or a RoPro Trade Board post. At no point will any privately provided Personal Data such as your email address be made public.

    Does RoPro collect information from children?

    RoPro does not knowingly collect personal information from children under the age of 13. It is for this reason that several of our features (such as linking Discord account to profile) are disabled for <13 Roblox users. If we determine we have collected personal information from a child younger than 13 years of age, we will take reasonable measures to remove that information from our systems. If you are under the age of 13, please do not submit any personal information through the Site, Service, and/or Software. We encourage parents and legal guardians to monitor their children's internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Site, Service, and/or Software without their permission.

    Data storage, transfer, retention, and deletion

    How long do you keep my Information?

    We keep information only as long as it is useful for the purpose we collected it for.

    • Game server information is short-lived. RoPro removes it once it is no longer current.
    • Bug reports contain diagnostic information. RoPro deletes each bug report 30 days after you send it.
    • Basic technical information reaches us in the error reports RoPro sends on its own. RoPro deletes these reports after 30 days.
    • Your account information, such as your Roblox User ID, your settings, and your subscription record, is kept while your RoPro account is active.

    You can ask us to delete your information at any time. Write to us at [email protected] and we will remove it.

    Where is my Information stored?

    Information submitted to RoPro will be transferred to, processed, and stored in the United States. When you use the Software on your computing device, User Content you save will be stored locally on that device and synced with our servers. If you post or transfer any Information to or through our Site, Software, and/or Services, you are agreeing to such Information, including Personal Data and User Content, being hosted and accessed in the United States. Please note that the laws of the United States may be different from the privacy laws applicable to the place where you are resident.

    How secure is my Information?

    RoPro is committed to protecting the security of your Information and takes reasonable precautions to protect it. However, internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure, and as a result, we cannot ensure the security of Information you transmit to us, including Personal Data and User Content; accordingly, you acknowledge that you do so at your own risk.

    We use industry-standard encryption to protect your data in transit and at rest. All data sent to and from RoPro is encrypted via the HTTPS protocol.

    Once we receive your data, we protect it on our servers using a combination of technical, physical, and logical security safeguards. The security of the data stored locally in any of our Software installed on your computing device requires that you make use of the security features of your device. We recommend that you take the appropriate steps to secure all computing devices that you use in connection with our Site, Software, and Services.

    If RoPro learns of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on the Site. Depending on where you live, you may have a legal right to receive such notices in writing.

    It is important to keep in mind, though, that RoPro does not store private information such as passwords. The most private information we may keep on you is your email address, which is stored securely on our server.

    How can I delete my personal data from RoPro?

    If you would like to remove any personal data that has been collected by RoPro, please contact us via our support chat: https://staging.ropro.io/support.

    Will this Privacy Policy ever change?

    As RoPro evolves, we may need to update this Policy to keep pace with changes in our Site, Software, and Services, our business, and laws applicable to us and you. We will, however, always maintain our commitment to respect your privacy. We will notify you of any material changes that impact your rights under this Policy by email (to your most recently provided email address) or post any other revisions to this Policy, along with their effective date, in an easy-to-find area of the Site, so we recommend that you periodically check back here to stay informed of any changes. Please note that your continued use of RoPro after any change means that you agree with and consent to be bound by the new Policy. If you disagree with any changes in this Policy and do not wish your information to be subject to it, you will need to stop use of our Site and/or Services. You can always contact us to remove any personal data as described above.

    Exercising GDPR or CCPA privacy rights

    You can exercise your GDPR or CCPA rights. For users in jurisdictions where these rules apply (European Union, European Economic Area, or California), please contact us to exercise any of the rights enumerated under these statutes.